asfenmachines.blogg.se - Visual remote assistant salesforce

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A separate managed package installed on top of VRA that contains the VRA Scheduling capabilities.What comes in the VRA Scheduling package?įor customers who have purchased VRA and either SFS or Scheduler or both: When the appointment is created, the customer is sent a link for the Virtual Meeting that they will use at the time of the meeting.Ĭheck out some more details on this below. For example, your customer can create an appointment today for a meeting next Tuesday at 9:00AM. This means that if you are using Salesforce Field Service (SFS) or Salesforce Scheduler (Scheduler) you can now have VRA meetings automatically generated and shared with your customer at the time of appointment scheduling. With the Winter ’22 release, VRA introduced a new feature to facilitate the scheduling of virtual appointments between agents or mobile workers and customers with Visual Remote Assistant. You can find much more information on VRA on Salesforce’s website at REST and SOAP both supported.Salesforce Visual Remote Assistant (VRA) allows you to provide immediate assistance to your customers and employees over video chat.

Tooling API to integrate Salesforce metadata with other systems. Both support OAuth 2.0 and Session ID for authorization.

#VISUAL REMOTE ASSISTANT SALESFORCE CODE#

Streaming API for notifications to be pushed from the server to the client, typically for applications that poll frequently.Īpex REST API & APEX SOAP API to expose Apex classes and methods so that external applications can access your code through REST or SOAP architecture, respectively. Intended for managing customizations and for building tools that can manage the metadata model, not the data itself. Migrate changes from testing to production. Metadata API to retrieve, deploy, create, update, or delete customizations for your Salesforce instance. Use it to handle many records asynchronously in batches. WAVE REST API access Wave Analytics assets, such as datasets, lenses and dashboards.īulk API based on REST principles optimised for loading or deleting large sets of data. REST API REST-based web services interface for use with mobile applications and web projects.Ĭhatter REST API similar to feed APIs offered by Facebook/ Twitter. in real time in any language that supports web services. SOAP API to create, retrieve, update, or delete records, perform searches, etc. Salesforce provides several simple, powerful, and secure APIs. What users can and can't do using the API

Provide flows to guide citizens through processes.

Extend processes to digitize middle office.

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Integrate with back office using free APIs.

Re-use the same processes your citizens do.

Reduce complex, lengthy, confusing forms with simpler guided processes.

Deflect avoidable contact with intelligent knowledge articles.

Encourage channel shift with easy self-service.

Social Collaboration, omni-channel engagement, Mobile ready, Knowledge base, Analytics, AI.

Complex case-flow & Kanban, Citizen centric view, Chatbots, Engagement Timeline.

No-code & Low-code declarative configuration, Open API integration, Training included.

Incorporate web-chat to keep citizens on low cost channels.

Search for answers and provide knowledge articles and FAQs.

Easily customize branding to extend your current website.

Integrate Communities into any line of business application.

Collaboration areas to work directly with citizens.

#VISUAL REMOTE ASSISTANT SALESFORCE UPDATE#

Citizen profile area for individuals to update information.

Capabilities include CRM, workflow, APIs into legacy applications, social and mobile collaboration including the ability to assign tasks, send alerts and increase 1st contact resolution. Salesforce Service Cloud is a digital toolkit for Customer Relationship Management for Cases, Complaints, Contacts Centres or Back Office teams and processes.